Shipping policy
Last updated: September 18, 2026
Thank you for choosing riva-ruhi.in. This Shipping Policy explains how we process, prepare, ship, and deliver your orders.
1. ORDER PROCESSING & CRAFTING
At riva-ruhi.in, our jewellery is prepared after you place your order.
Once your order is received, we begin preparing your jewellery specifically for you.
Our crafting and order preparation time is approximately 1–2 days.
Once your order has been shipped:
- You will receive a shipping confirmation.
- Tracking details will be provided so you can follow your shipment.
Please note that during periods of high demand, processing or crafting times may occasionally take longer.
2. SHIPPING & DELIVERY
We ship orders across India.
After your jewellery has been prepared, the estimated delivery time is approximately 7–9 days.
Therefore, the overall estimated time from placing your order to receiving it is approximately:
1–2 days for crafting + 7–9 days for delivery.
Delivery timelines may vary depending on factors such as:
- Your delivery location;
- Courier partner availability;
- Weather conditions;
- Transportation or logistics issues; and
- Other circumstances beyond our reasonable control.
We always do our best to have your order delivered as quickly and safely as possible.
3. SHIPPING CHARGES
Free shipping is available on all orders across India.
No additional standard shipping charge will be added to eligible orders at checkout.
4. TRACKING YOUR ORDER
Once your order has been shipped, we will provide you with tracking details where available.
You can use the tracking information provided to follow the progress of your shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.
5. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check your:
- Full name;
- Shipping address;
- City;
- State;
- PIN code; and
- Contact number.
riva-ruhi.in is not responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.
This may include orders that are returned, undelivered, or delivered to an incorrect address because of incorrect information provided at checkout.
6. DELIVERY DELAYS & LOST ORDERS
While we aim to deliver every order within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control.
These may include courier delays, weather conditions, transportation issues, or other logistical circumstances.
If your order is significantly delayed or you believe that your shipment may be lost, please contact us at:
Please provide your order number so that we can assist you in tracking the shipment and determining the next steps.
7. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us at support@riva-ruhi.in as soon as possible.
Please provide:
- Your order number;
- Clear photographs of the package; and
- Photographs or other relevant information showing the damage.
We will review the issue and assist you with the appropriate resolution in accordance with our policies.
8. CONTACT US
For any shipping-related questions or concerns, please contact us:
Website: riva-ruhi.in
Email: support@riva-ruhi.in
Operated by: Rangila Enterprise
GSTIN: 24BLUPJ6014M1ZP
By placing an order through riva-ruhi.in, you acknowledge and agree to the terms outlined in this Shipping Policy.
Business Information
riva-ruhi.in is operated by Rangila Enterprise.
GSTIN: 24BLUPJ6014M1ZP
Email: support@riva-ruhi.in