Privacy policy

Last updated: September 18, 2026

This Privacy Policy describes how Riva-Ruhi.in (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site and update the “Last updated” date when changes are made.

How We Collect and Use Your Personal Information

To provide the Services, we collect and use personal information about you from a variety of sources, as set out below.

The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

Communicate with you;
Provide, maintain, and improve our Services;
Process and fulfill your orders;
Comply with applicable legal obligations;
Enforce our applicable terms and policies; and
Protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details, including your name, address, phone number, and email address.

Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information, including your username, password, security information, and other information used for account security purposes.

Customer support information, including the information you choose to include in communications with us, for example, when sending a message through our Site or contacting us by email.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features of our Services.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”).

To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site, including:

Device information;
Browser information;
Information about your network connection;
IP address; and
Other information regarding your interaction with our Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify;
Payment processors that collect payment information, such as bank account, credit card, debit card, and billing information, to process your payment and fulfill your orders; and
Other service providers that assist us in operating our business and providing our Services.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with our Services, including to:

Process your payments;
Fulfill your orders;
Send notifications related to your orders and purchases;
Arrange for shipping and delivery;
Facilitate returns and exchanges where applicable;
Provide customer support; and
Provide other features and functionalities related to our Site and Services.

We may also use Shopify and other service providers to help us operate our store and provide our Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or other available communication methods.

We may also use information to better understand our customers and improve our advertising, products, Services, and shopping experience.

Security and Fraud Prevention

We may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you choose to create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide customer support, respond to your questions and requests, and improve our Services.

We may also use information to understand how customers interact with our Site and to improve our products, website, services, and overall customer experience.

Cookies

Like many websites, we use Cookies on our Site.

Cookies are small data files that help websites remember information about your visit and preferences.

We use Cookies to:

Operate and improve our Site;
Remember your actions and preferences;
Understand how visitors interact with our Services;
Perform analytics;
Improve the shopping experience; and
Support advertising and marketing activities where applicable.

Our store is powered by Shopify, which may use cookies and similar technologies to operate and improve its services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features or functionality of our Services to work incorrectly or become unavailable.

Blocking Cookies may also not completely prevent information from being shared with third parties such as advertising or analytics partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for purposes related to providing our Services, fulfilling orders, operating our business, and other purposes described in this Privacy Policy.

Such circumstances may include:

With vendors or service providers who perform services on our behalf, such as payment processing, website hosting, data analytics, customer support, order fulfillment, and shipping;
With business and marketing partners where necessary to provide services or advertise our products;
When you direct, request, or otherwise consent to our disclosure of certain information to third parties;
With service providers that help us operate and maintain our website;
In connection with a business transaction such as a merger, acquisition, restructuring, or sale of business assets;
To comply with applicable legal obligations or lawful requests; and
To enforce our applicable terms and policies or protect and defend our Services, our rights, and the rights of our users or others.

We take reasonable steps to ensure that third parties handling personal information on our behalf use such information only for appropriate purposes.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties.

If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such third-party sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewable by other users of those platforms.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information from children.

If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that the information be addressed or deleted where applicable.

Security and Retention of Your Information

Please be aware that no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

Information you send to us may also not be completely secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to:

Provide our Services;
Process and fulfill your orders;
Maintain your account;
Comply with legal obligations;
Resolve disputes; or
Enforce applicable contracts, policies, and agreements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.

Your Rights

Depending on applicable laws and where you live, you may have certain rights in relation to your personal information.

These rights may include:

Right to Access

You may have the right to request access to personal information that we hold about you, including information about how we use your information.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal requirements and exceptions.

Right to Correct

You may have the right to request that we correct inaccurate or incomplete personal information that we maintain about you.

Right of Portability

Where applicable, you may have the right to receive a copy of certain personal information we hold about you and request that it be transferred to another service provider.

Restriction of Processing

Where applicable, you may have the right to ask us to stop or restrict our processing of your personal information in certain circumstances.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

Managing Communication Preferences

We may send you promotional emails or other marketing communications where applicable.

You may opt out of receiving promotional communications by using the unsubscribe option included in our emails.

If you opt out of promotional communications, we may still send you non-promotional communications, such as messages relating to your orders, purchases, account, or customer service requests.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to collect information from you to verify your identity before providing a substantive response to your request.

We will respond to requests within the time period required by applicable law.

Complaints

If you have a complaint or concern about how we process your personal information, please contact us using the contact details provided below.

We will review your concern and take reasonable steps to address it in accordance with applicable law.

International Users

Our Site and third-party service providers may process or store personal information in locations outside the country where you live.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy laws and this Privacy Policy.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to contact us regarding your personal information, please email us at:

support@riva-ruhi.in