Refund policy

Last updated: September 18, 2026

At riva-ruhi.in, we want you to be happy with your purchase. If you are not completely satisfied with your jewellery, you may request a return within 7 days of receiving your order, subject to the conditions outlined below.

Do We Accept Returns?

Yes, we accept eligible returns requested within 7 days of the delivery date.

To be eligible for a return:

The item must be new and unused.
The item must be in its original condition.
The item must be returned with its original packaging.
The return request must be made within 7 days of receiving the order.

Items that do not meet these conditions may not be eligible for a return or refund.

How to Request a Return

To start a return, please contact us at:

support@riva-ruhi.in

Please provide:

Your order number
Your name
The reason for the return
Any relevant details or photographs, if applicable

After reviewing your request, we will provide you with the return instructions and the applicable return address.

Please do not send an item back without contacting us first. Returns sent without prior approval or instructions may not be accepted.

Return Shipping Costs

If your item is defective, damaged, or incorrect, please contact us at support@riva-ruhi.in as soon as possible with your order details and information about the issue.

If you are returning an item because you have changed your mind, no longer want the product, or ordered the wrong item, you will be responsible for the return shipping cost.

In such cases, you will need to arrange and pay for the return shipment yourself.

We recommend using a reliable and trackable shipping service when returning an item and keeping your shipping receipt until the return has been received by us.

No Restocking Fees

We do not charge a separate restocking fee for eligible returns.

Refunds

Once we receive your returned item, we will inspect it to determine whether it meets the return conditions.

If the return is approved, your refund will be processed to the original payment method, where applicable.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

If a return does not meet the eligibility requirements, we may not be able to issue a refund.

What Cannot Be Returned?

We do not accept returns for items that are:

Worn or used;
Damaged due to misuse, improper handling, or negligence;
Missing their original packaging; or
Otherwise not in the condition required under this Return & Refund Policy.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@riva-ruhi.in with your order number and details of the issue.

Where applicable, we may request photographs or other information to help us assess the issue and determine the appropriate resolution.

Lost or Missing Return Shipments

Once you have handed your return package to the shipping carrier, you are responsible for ensuring that the package reaches us safely when the return shipping is your responsibility.

We recommend using a trackable shipping service and retaining proof of shipment.

We are not responsible for return shipments that are lost or damaged while being transported back to us.